Terms & Conditions

Welcome to ZenHearth.com. These Terms & Conditions govern your use of our website, products, and services. By accessing or using ZenHearth.com, you agree to abide by these Terms & Conditions. If you do not agree, you must discontinue use of the site immediately.

Please read this document carefully, as it contains important information about your rights, obligations, and restrictions when using our platform.

1. Introduction

ZenHearth (“Company,” “we,” “us,” or “our”) operates www.zenhearth.com, an e-commerce website specializing in fashion apparel. By browsing, registering, purchasing, or using any service from ZenHearth, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These Terms apply to all visitors, users, and customers of the website. They are subject to change at any time, and it is your responsibility to check this page periodically for updates.

2. Eligibility

  • You must be at least 18 years old to use our services.

  • If you are under 18, you may use ZenHearth only under the supervision of a parent or legal guardian.

  • By using our website, you confirm that all information you provide is true, accurate, and complete.

3. Account Registration

  • To make purchases, you may need to register an account with ZenHearth.

  • You agree to provide accurate information during registration and keep it updated.

  • You are responsible for maintaining the confidentiality of your login details.

  • Any activity performed through your account will be considered your responsibility.

ZenHearth reserves the right to suspend or terminate accounts that violate these Terms.

4. Products & Services

  • We specialize in fashion apparel, including men’s wear, women’s wear, unisex clothing, seasonal collections, and accessories.

  • Product descriptions, images, and prices are provided for customer convenience. While we strive for accuracy, we do not guarantee that all information is error-free.

  • Colors and designs may vary slightly due to lighting, photography, or screen settings.

  • All products are subject to availability. ZenHearth reserves the right to limit quantities or discontinue products without prior notice.

5. Pricing & Payments

  • All prices displayed on ZenHearth.com are in Indian Rupees (INR) unless otherwise stated.

  • Prices are subject to change without prior notice.

  • Payment must be made in full at the time of placing an order.

  • We accept secure online payments through major payment gateways, credit/debit cards, UPI, and other available methods.

  • By completing a purchase, you confirm that you are authorized to use the chosen payment method.

ZenHearth is not responsible for any additional charges imposed by banks, credit card issuers, or payment providers.

6. Shipping & Delivery

  • We aim to deliver products in a timely and secure manner.

  • Delivery timelines depend on your location, product availability, and logistics partners.

  • Estimated delivery dates are provided but are not guaranteed.

  • ZenHearth is not liable for delays caused by unforeseen circumstances such as natural disasters, courier strikes, or customs clearance.

  • Once the order is dispatched, tracking details will be shared with the customer.

7. Returns & Refunds

ZenHearth follows a customer-friendly return and refund policy.

  • Returns are accepted only for unused, unworn, and undamaged items, returned in their original packaging within the specified return period (usually 7 days from delivery).

  • Certain items like innerwear, swimwear, or clearance sale products may not be eligible for returns due to hygiene and safety reasons.

  • Refunds will be processed after inspection of the returned product.

  • Refunds are usually credited to the original payment method within 7–10 working days.

  • In case of defective or wrong items, ZenHearth will bear the return shipping cost. Otherwise, the customer is responsible for shipping charges.

For detailed information, please refer to our Return & Refund Policy.

8. Cancellations

  • Orders can be canceled within 24 hours of placing the order, provided the product has not yet been dispatched.

  • Once dispatched, cancellations are not possible.

  • ZenHearth reserves the right to cancel orders in case of product unavailability, payment issues, or suspicious activity.

9. Intellectual Property

  • All content on ZenHearth.com, including text, images, graphics, logos, product designs, and website layout, is the intellectual property of ZenHearth or its licensors.

  • Unauthorized reproduction, distribution, or modification of any content is strictly prohibited.

  • Customers may use our website content only for personal, non-commercial purposes.

10. User Conduct

By using ZenHearth.com, you agree not to:

  • Engage in unlawful, harmful, or fraudulent activity.

  • Upload viruses, malware, or harmful software.

  • Post false, misleading, or defamatory content.

  • Violate the intellectual property rights of ZenHearth or others.

  • Abuse, harass, or threaten other users or ZenHearth staff.

Any violation may lead to immediate suspension or termination of services.

11. Privacy Policy

Your privacy is important to us.

  • ZenHearth collects personal information such as name, email, phone number, and address solely for processing orders and improving services.

  • We do not sell or rent your data to third parties.

  • Payment details are processed securely by trusted third-party gateways.

  • For more details, please review our Privacy Policy.

12. Third-Party Links

  • ZenHearth.com may contain links to third-party websites for convenience.

  • We do not endorse or take responsibility for the content, policies, or practices of external sites.

  • Customers must review third-party terms before engaging with them.

13. Disclaimer of Warranties

  • All products and services are provided on an “as-is” and “as-available” basis.

  • We make no guarantees regarding uninterrupted, error-free, or timely operation of the website.

  • While we ensure quality, ZenHearth does not guarantee that products will meet every individual’s expectations.

14. Limitation of Liability

  • ZenHearth shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our liability is limited to the maximum value of the product purchased.

  • Customers are responsible for proper use, handling, and maintenance of products after purchase.

15. Indemnification

You agree to indemnify and hold harmless ZenHearth, its employees, affiliates, and partners from any claims, losses, damages, liabilities, costs, or expenses resulting from your use of our website or violation of these Terms.

16. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by the laws of India.

  • Any disputes shall be subject to the jurisdiction of the competent courts located in North 24 Parganas, West Bengal.

17. Force Majeure

ZenHearth shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, lockdowns, pandemics, transportation delays, or government restrictions.

18. Modifications to Terms

  • ZenHearth reserves the right to modify, update, or replace these Terms at any time.

  • Changes will be posted on this page, and continued use of the website constitutes acceptance of the revised Terms.

19. Contact Information

If you have any questions or concerns about these Terms & Conditions, please reach out to us:

📍 Address: Vill + PO – Bithari, P.S – Swarupnagar, Dist – North 24 Parganas, PIN – 743286
📧 Email: zenhearth4@gmail.com
📞 Phone: +91 7686951878

20. Acknowledgment

By using ZenHearth.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for trusting ZenHearth – Fashion with Heart & Soul.