Privacy policy


Effective Date: 07.09.2025
Website: https://zenhearth.com
Owner: Subham Adhikari

At Zenhearth, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our store, we may collect the following types of information:

  • Personal Information: Name, billing/shipping address, phone number, email address, and payment details.

  • Device Information: IP address, browser type, and cookies to improve your shopping experience.

  • Order Information: Details related to purchases, returns, and order history.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders.

  • Communicate with you regarding your orders, inquiries, or offers.

  • Improve our website and services.

  • Prevent fraudulent transactions and ensure security.

  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers: Trusted third-party companies (such as payment gateways, delivery partners, and analytics providers) to fulfill orders and improve services.

  • Legal Authorities: If required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and improve site functionality. You may disable cookies in your browser settings, but some features of our site may not function properly.

6. Your Rights

As a customer in India, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your data (subject to legal obligations).

  • Opt-out of marketing communications at any time.

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. Return Policy

We follow a 7-day return policy. If you are not satisfied with your purchase, you may request a return within 7 days of delivery, subject to our return terms and conditions.

9. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, West Bengal.

10. Contact Information

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Owner Name: Subham Adhikari
Address: Madhyamgram 3 No. Srinagar Shivbtala, P.O/P.S: Madhyamgram, North 24 Parganas, Kolkata – 700129, West Bengal, India
Phone: +91 7686951878
Email: zenhearth4@gmail.com