Shipping policy

Store Name: Zenhearth.com
Owner: Subham Adhikari
Address: Madhyamgram 3 No. Srinagar Shivbtala, P.O/P.S: Madhyamgram, North 24 Parganas, West Bengal, Kolkata – 700129
Phone: +91 7686951878
Email: zenhearth4@gmail.com
Policy Governing Law: India (West Bengal)

Order Processing Time

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • You will receive a confirmation email once your order has been shipped.

Shipping Time & Delivery

  • Estimated delivery time: 5–9 business days depending on your location within India.

  • Delivery delays may occasionally occur due to courier service disruptions, weather conditions, or festivals.

Shipping Charges

  • We offer free standard shipping on all prepaid orders across India.

  • For Cash on Delivery (COD) orders, a small additional fee may apply (if applicable, it will be shown at checkout).

Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email or SMS.

  • You can track your shipment using the courier partner’s website.

Delivery Locations

  • We currently ship only within India.

  • Orders outside India are not accepted at the moment.

Undeliverable Packages

  • If a package is returned due to an incorrect address, incomplete details, or customer unavailability, the buyer will be responsible for reshipping charges.

Damaged or Missing Items

  • If your package arrives damaged, or if any item is missing, please contact us immediately at zenhearth4@gmail.com or call +91 7686951878 within 48 hours of delivery.

  • We will assist you with a replacement or refund as per our 7-day return policy.

Contact Us

For any shipping-related questions, feel free to contact us: